Shipping Policy
At lumencustom, we are committed to delivering your orders promptly, safely, and transparently. Please review our full shipping terms below:
🌍 Shipping Destinations
We currently ship to the following countries only:
-
United States, Canada, Australia, United Kingdom, Germany, France, Italy and Spain
❗ We do not ship to other countries or regions at this time.
⏳ Order Processing Time
- Handling Time: 3 – 5 business days (Monday–Friday only, excluding holidays)
- Orders are processed and fulfilled during weekdays only. Orders placed on weekends will be processed the next business day.
🚚 Shipping Methods & Delivery Estimates
We offer two shipping options for all destinations,Shipping method can be selected at Checkout:
1. Standard Shipping
- Handling Time: 3–5 business days (Mon–Fri)
- Transit Time: 5–7 business days (Mon–Fri)
- Estimated Total Delivery Time: 8–15 business days
- Shipping Fee:
- Orders under $58.88: $7.99 USD
- Orders $58.88 or more: Free Standard Shipping
- Tracking numbers will be provided upon shipment.
2. Expedited Shipping
- Handling Time: 3–5 business days (Mon–Fri)
- Transit Time: 3–5 business days (Mon–Fri)
- Estimated Total Delivery Time: 6–10 business days
- Shipping Fee: Flat rate $15.99 USD for all orders and destinations
- Tracking numbers and priority processing included.
🧾 Customs & Duties
Please note:
- Customers are responsible for any customs duties, taxes, or import fees that may apply depending on their local regulations.
- This applies to shipments to the United States, Canada, Australia, United Kingdom, Germany, France,Italy,Ireland,Spain.
- We are not responsible for delays caused by customs clearance.
🎁 Free Shipping Policy
We offer free standard shipping on all orders with a total value of $58.88 USD or more, automatically applied at checkout.
This applies to all shipping-eligible countries:
USA, Canada, UK, Australia, Germany, France,Italy,Spain.
Orders under this amount will be charged a flat rate of $7.99 USD
for standard shipping.
🚫 Shipping Restrictions
We do not currently support delivery to:
- PO Boxes, military addresses (APO/FPO)
- Other countries outside the six listed above
- Remote island regions where major couriers cannot operate